Q1: Didn't work
A1: If the mirror does not work when it is fully charged, or the mirror's light can not be turn on/off. It may be the bumpy transportation and caused the mirror to malfunction. Please message us via Amazon at once, we will send a new one to you, you will receive it within 3-7 days!
Q2: Not bright enough
A2: If you feel the light is so dim to see your face. It may be your mirror low battery. Please charge the mirror first. If the light still doesn't work, the light in our mirror can be adjusted. Just long press the touch sensor switch to adjust the light brightness you need.
Q3: Battery does not hold a charge
A3: Please use a USB cable that can be used normally to charge the mirror first. If the battery still doesn't charge, please message us via Amazon at once, we will resend you a new one to have another try.
Notice: When you use a 10X mirror, please keep 4 inches with the mirror.
Any questions, please message us through Amazon and we will reply you as soon as possible!